Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. (Physical products only - not digital products). Digital products are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and picture.

To start a return, you can contact us at info@onestopcelebrations.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us for any return question at info@onestopcelebrations.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.  Please get in touch if you have questions or concerns about your specific item.

Digital files are non-refundable and you can not exchange your purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Stock Levels
While we endeavour to keep accurate computer stock levels, information is provided by third party suppliers so it may be subject to unforeseen errors in their stock levels. In the very unlikely event an item you have purchased is found to be out of stock we will refund the full purchase amount.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at info@onestopcelebrations.com.